FAQ

Frequently Asked Questions - Vestoraa
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Frequently Asked Questions

Find answers to common questions

Orders & Shipping

How long does shipping take?
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Shipping times vary depending on your location:

  • Domestic (US): 3-7 business days
  • International: 7-21 business days
  • Express Shipping: 1-3 business days (available at checkout)

Processing time takes 1-2 business days before your order ships. You'll receive a tracking number once your order is dispatched.

Do you offer free shipping?
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Yes! We offer free standard shipping on all orders over $75 within the United States. International orders may have different thresholds based on location. The free shipping discount is automatically applied at checkout when you qualify.

Can I track my order?
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Absolutely! Once your order ships, you'll receive an email with a tracking number and a link to track your package. You can also track your order by logging into your account and visiting the "Order History" section.

Can I change or cancel my order?
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We process orders quickly to get them to you as soon as possible. If you need to modify or cancel your order, please contact us at Support@vestoraa.com immediately. We'll do our best to accommodate your request, but once an order has shipped, we cannot make changes.

Do you ship internationally?
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Yes! We ship to most countries worldwide. Shipping costs and delivery times vary by destination. International customers are responsible for any customs duties, taxes, or fees that may apply. Please check with your local customs office for specific information.

Returns & Exchanges

What is your return policy?
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We accept returns within 30 days of delivery. Items must be unused, unworn, and in their original packaging with all tags attached. To initiate a return, please contact us at Support@vestoraa.com with your order number.

Please note that final sale items, personalized products, and intimate apparel cannot be returned for hygiene reasons.

How do I exchange an item?
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We're happy to help with exchanges! Contact our customer service team at Support@vestoraa.com with your order number and the item you'd like to exchange. We'll guide you through the process and help you find the perfect replacement (subject to availability).

Who pays for return shipping?
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For standard returns, customers are responsible for return shipping costs. However, if you received a defective, damaged, or incorrect item, we'll provide a prepaid return label at no cost to you. Please contact us with photos if your item arrived damaged or defective.

How long does it take to get my refund?
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Once we receive your returned item, we'll inspect it and process your refund within 5-7 business days. The refund will be issued to your original payment method. Please allow an additional 3-5 business days for the refund to appear in your account, depending on your bank or card issuer.

Products & Sizing

How do I find my size?
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We provide detailed sizing charts on each product page. Click on the "Size Guide" link near the size selector to view measurements. We recommend measuring yourself and comparing your measurements to our charts for the best fit. If you're between sizes, we typically recommend sizing up for a more comfortable fit.

Are your products true to size?
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Most of our products run true to size, but fit preferences can vary. We include fit notes on product pages when items run small, large, or have a unique fit. Customer reviews also often mention sizing, which can be helpful when making your decision.

How do I care for my items?
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Care instructions are included on the tag of each item. Generally, we recommend:

  • Washing in cold water with similar colors
  • Using gentle detergent and avoiding bleach
  • Air drying or tumble drying on low heat
  • Following specific care instructions for delicate fabrics

Following these guidelines will help your items maintain their quality and appearance for years to come.

When will sold-out items be restocked?
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We regularly restock popular items, but restocking times vary by product. You can sign up for restock notifications on the product page by clicking "Notify Me When Available." We'll send you an email as soon as the item is back in stock.

Payment & Security

What payment methods do you accept?
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We accept the following payment methods:

  • Credit Cards (Visa, Mastercard, American Express, Discover)
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

All transactions are processed securely through our encrypted payment gateway.

Is it safe to use my credit card on your website?
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Yes! Your security is our top priority. Our website uses SSL encryption to protect your personal and payment information. We never store your complete credit card details on our servers. All payments are processed through secure, PCI-compliant payment processors.

Do you offer payment plans?
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Yes! We partner with various buy-now-pay-later services that may be available at checkout, depending on your location and order total. These services allow you to split your purchase into interest-free installments. Eligibility is determined by the payment provider.

Account & Technical

Do I need to create an account to place an order?
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No, you can checkout as a guest. However, creating an account allows you to track orders, save your shipping information, view order history, and receive exclusive offers. It only takes a minute to sign up!

How do I reset my password?
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Click on "Account" or "Sign In" at the top of our website, then select "Forgot Password." Enter your email address, and we'll send you a link to reset your password. If you don't receive the email within a few minutes, please check your spam folder.

How do I update my account information?
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Log into your account and click on "Account Settings" or "Profile." From there, you can update your email address, password, shipping addresses, and communication preferences. Don't forget to save your changes!

Promotions & Discounts

How do I use a promo code?
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Enter your promo code in the "Discount Code" or "Promo Code" field at checkout and click "Apply." The discount will be reflected in your order total. Please note that promo codes cannot be combined with other offers unless specifically stated, and they may have expiration dates or minimum purchase requirements.

Do you offer student or military discounts?
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We occasionally offer special discounts for students, military members, and first responders. Sign up for our newsletter to stay informed about current promotions and exclusive offers. You can also follow us on social media for the latest deals.

How can I stay updated on sales and new arrivals?
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Subscribe to our newsletter at the bottom of our website to receive updates on new products, exclusive sales, and special promotions. You can also follow us on Instagram, Facebook, and other social media platforms for daily updates and styling inspiration.

Still have questions? We're here to help! Our customer service team is ready to assist you with any inquiries not covered in this FAQ.

Can't Find Your Answer?

Our customer support team is here to help!

Email us at: Support@vestoraa.com

We typically respond within 24 hours during business days.